Directory terms

Using the directory

These draft terms cover the Berr Group Business Directory — Powered by Ruth, operated by Ross Hutchison trading as Berr Group, a UK sole trader. They adapt the published Berr Group Website Terms & Conditions, reviewed on 26 October 2026. Separate written agreements govern Berr Group services.

Business information and search

Businesses are responsible for providing accurate, lawful information, keeping their listings up to date and correcting anything that becomes inaccurate. Approval is not verification or endorsement of qualifications, insurance, prices or suitability.

By submitting descriptions, logos and photographs, a business confirms it owns them or has permission to use them, and permits Berr Group to display them in the directory and to use approved listing information for directory search and Ruth AI assistance. Precise licence wording requires legal approval.

Ruth may misunderstand requests. AI and ordinary search use relevant descriptions, declared services and geographical coverage; paid membership gives no preferential AI relevance ranking. Verify qualifications, insurance, availability and prices directly before hiring. Ruth is not professional or emergency advice.

Enquiries and booking requests

Submitting a request does not confirm an appointment, reserve a slot or create a contract for work. You and the business must agree the work, price and appointment directly. For immediate assistance telephone the business; for immediate danger use emergency services.

A published response aim is one or two working days, Monday–Saturday excluding Sundays, using UK local time. It is an aim, not a guarantee of a reply, attendance or an appointment. Requests retain the aim and deadline in place at submission. Replies recorded outside Ruth are self-reported, not verified. Replies through Ruth remain disabled until approved.

Membership

Free Directory Membership is £0, with up to 3 listing photographs. Enhanced Directory Membership is £9.99 per month, with up to 15 listing photographs and the Enhanced tools described on the membership page. Each photograph is at most 5 MB. Booking attachments are separately limited to 3 photos.

Eligible Berr Group website rental or support-contract customers receive complimentary Enhanced while that agreement qualifies. An outright website purchase alone does not qualify without eligible support. Paid subscriptions are not activated. Payment, billing, cancellation, renewal and refund terms require separate approval before subscriptions become available.

Responsible use

Do not submit unlawful, abusive or misleading content, malicious files or unnecessary personal information; do not access other accounts or interfere with the service.

Businesses receiving enquiries must use customer information only to handle the enquiry and related service, unless they have a separate lawful basis, and must not add customers to marketing simply because they made an enquiry.

Moderation, suspension and removal

New listings and changes to approved public information are reviewed before publication. Berr Group may reject a listing or change, request corrections, or suspend or remove a listing that is inaccurate, misleading, unlawful, infringes rights or breaches these terms. Where practical we will give the reason. Business owners can request removal, which is reviewed by an authorised administrator; removal from the directory does not itself delete private records subject to the retention policy.

Complaints and appeals

A business may complain about, or ask us to reconsider, a rejection, suspension or removal by emailing enquiries@berr.group with the listing name and reasons. The owner will review the decision and reply. The final appeal process and response times require owner and legal approval.

Responsibility and external links

The directory introduces customers to independent businesses and does not supply their work. External services have their own terms. We do not promise uninterrupted or error-free service. Nothing excludes liability for fraud, death or personal injury caused by negligence, or liability that cannot lawfully be excluded; statutory rights are unaffected.

Subject to legal review: Berr Group is not responsible for work, prices, conduct or communications of independent businesses, or for losses arising from reliance on listing information supplied by businesses. Any liability limits must be reasonable and do not affect consumer statutory rights.

These terms are governed by the law of Scotland and the Scottish courts have jurisdiction, without removing mandatory protections or court rights consumers have where they live in the UK. The owner and legal reviewer must approve liability, moderation/appeals, service agreements and dispute provisions before launch.